Customer Care

In a hyper competitive environment, global organizations are striving to:

-- Improve customer service quality
-- Improve customer retention
-- Ensure security of customer data and information
-- Manage customer service expectations and costs

AMZ offers customized and comprehensive customer care solutions to the Banking Financial Services and Insurance, Telecommunications and Media and Healthcare industries.

AMZ delivers:

-- Reduced cost of providing quality care through effective customer care call center solutions
-- Increased customer satisfaction leading to reduced customer churn
-- Increased revenues by better understanding and catering to customer needs
-- Better customer understanding by implementing regular mystery shopping and quality and by providing dedicated quality analysis.

Front-end Office and Mailroom Solutions

-- Mail receipt, mail opening and unstapling (if necessary)
-- Envelope tracking system provides inventory control
-- Document identification and sorting/classification of document
-- Batch code separation and insertion of bar codes
-- High performance scanning of up to 8,000 to 9,000 pages per hour
-- Batch setup and scan feed of batches for document workflow management
-- Optical character recognition and/or intelligent character recognition
-- Rescan of document to handle reject through document workflow management
-- Burning of CD with index data or loading of data to the document imaging system
-- Archival of documents in CD format

Data Conversion

-- Workflow enabled image management
-- Optical character recognition and intelligent character recognition technology
-- Data capture with integrated database validations
-- Customized output generation

Contact Center Solution

-- Contact center
-- Inbound and outbound calls
-- Appointment scheduling and reminders
-- Claims handling
-- Surveys
-- Provides support and/or solutions for contact center challenges
-- 24/7 contact center management and information technology support
-- Cost effectiveness.